What is your jewellery made of?
All LIRASHE pieces are made from 925 Sterling Silver, plated in Rhodium, 14k Gold, or 14k Rose Gold. Select items are made from high-grade stainless steel. All materials are lead-free, nickel-free, and hypoallergenic.

How can I contact Silver Support?
You can reach us at info@lirashe.com.au and we’ll be happy to assist.

What currency are your prices listed in?
All prices are listed in AUD (Australian Dollars).

When will you have promotions or sales?
We recommend signing up as a member or following us on Instagram [@Shop_Lirashe] for the latest promotions, exclusive offers, and early access to sales.

Can I combine discount codes?
Only one discount code can be applied per transaction. Discount codes cannot be used with other promotions or offers.

Do the earrings come as singles or pairs?
All earrings are sold as a pair, unless clearly stated otherwise.

Do you offer gift wrapping?
Yes, we offer gift wrapping at an additional cost. You can add it during checkout and select which items to wrap.

Note: Only one gift wrapping can be added per order. For multiple gift-wrapped items, please place separate orders.

How do Pre-Orders work?
Pre-order items are usually delivered within 7–14 business days. Delivery estimates are provided at the time of order.

Can I change my order after placing it?
Unfortunately, we are unable to change orders once placed. Please contact customer care immediately if your order hasn’t yet been dispatched.

How do I know what size I am?
Visit our Size Guide page (or contact us) to help you choose the perfect fit for rings, bracelets, and more.

What if an item is sold out?
If something you love is out of stock, please email info@lirashe.com.au to check if it's available for pre-order.

I received a damaged or incorrect item. What should I do?
Please contact customer care immediately so we can resolve the issue as quickly as possible.

When does my order ship out?

• In-stock items are dispatched same or next business day.

• Pre-order items are dispatched within 3–5 business days of arriving in stock.

Why was my order cancelled?
Orders may be cancelled due to stock issues or payment errors. Please check your email or reach out to us for clarification.

Can my order be left at the door?
Yes, you may request Authority to Leave at checkout. Please note, we are not liable for any lost or stolen packages left unattended.

💳 Payment Methods

What payment methods are accepted?
We accept the following payment methods:

• Visa / MasterCard / AMEX

• PayPal

• Afterpay

• Klarna

• LIRASHE Gift Cards

How do I lodge a return request?
To request a return, please email care@lirashe.com .au with your order number and reason for return.

Can I return my online order in-store?
LIRASHE is an online-only business, so all returns must be handled through our customer care team.

Where can I find your Returns and Warranty Policy?
You can view our full policy on our[Warranty & Care]page.

How should I take care of my jewellery?
To maintain your jewelry’s beauty:

• Store in a dry place away from sunlight.

• Avoid exposure to perfumes, lotions, and chemicals.

• Clean regularly with a soft polishing cloth.

How should I clean my jewellery?
Gently wipe with a dry, soft cloth after each wear. Avoid using chemical cleaners or polishing liquids.

Can I have my jewellery engraved?
Unfortunately, we do not offer engraving services at this stage. As a small Australian brand, we’re working toward expanding our services in the future.

Do you have a warranty on your jewellery?
Yes. All LIRASHE jewelry comes with a 6-month manufacturer's warranty from the date of purchase. For more info, please visit our Warranty Page.